Subaru Superstore

March 31, 2010,

The amount of time to complete the service was very good. Both Kristi and Brett were a pleasure to work with. They were very professional, polite and knowledgeable. As far as I can tell, the technician did a good job. The only issue that I would raise is the car wash. Since I also own an Acura, I have been spoiled by the mini detail service there. My Forrester left your shop covered in water spots, the glass was spotted and streaked. When I arrived home, I needed to clean all of the windows and wipe down all of the water spots. I believe this is due to the hard water. I suggest that you go back to using the car wash at the Honda Dealership. This will not stop me from returning for all future services. We have been buying vehicles from Bud for too long to stop now.

- Bob

It is always a pleasure having my car serviced at the Subaru Superstore. This is a top-notch operation!
- Jane

March 25, 2010,

My husband and I went to you dealership on March 12th. I had visited Subaru on the 11th of March. We were just looking to shop for a vehicle. When I got to your store the sales man Morgan was so helpful and kind that I brought my husband back the next day. Walt was impressed that we sat and talked and made our deal with Morgan's replacement John, who was wonderful. Needless to say we bought not one but two used vehicles from Jonh and Morgan, on the 12th of March.
I will admit I (Jo) did not like Band of America, they seemed to run us around. I did talk to a Mr. Cleveland and he took care of the situation at hand. We went to our bank Chase and got a great deal on finaning. Jeff Bowmen he has been a long lost friend of ours for years, glad to have found him at your dealership. Thank you for all the great personal that you have at Subaru Superstore, I have told many of my friends about your dealership. One of you happy customers,
- Jo Sheeler

March 20, 2010,

Thanks for the great service. I always feel confident that the service will always be fair and professional. I appreicate the individualized and personal attention to my vehicle. I would recommend your dealership and service department to all. Thanks!
- Kelly

March 15, 2010,

I bought my 2010 Forester in Saskatoon, Canada, where I live and I spend 6 months each year in the Phoenix area. I've now put on 7,000 highway miles, through some tough winter conditions, and it's without question the best car I've ever owned. I spent a couple of hours in Subaru Superstore, Chandler to have a roof-top cargo box installed and the service was excellent!!! Thank you to Richard Cvijanovich, Kristy Moore, Raul Ramirez and all the people I met there!!!
- Irving (Joe)

March 3, 2010,

Words of PRAISE are in order for Morgan.   
Morgan greeted me in your store this AM and offered to help me set up my Bluetooth in my new Outback EVEN AFTER I explained I had just purchased it in Riverside Ca because there was no 3.6R inventory in AZ, NM, TX, CO or UT.
Morgan was extremely courteous and polite and understood the technology perfectly, which is a lot more than can be said of my internet salesman in Riverside. Morgan represents you, and Subaru, magnificently.
 Being a retired, for three years, car "dog" myself, I fully understand that Morgan may have been giving up an opportunity for a floor, phone or internet lead.
 I have already purchase accessories from Raul Ramirez and he, too, is a pleasure to do business with.
 You have assembled, apparently, quality people who should make your dealership profitable and well respected in the community. I would be proud to work for you and I will be a loyal customer.
 - Adam

March 3, 2010,

Very satisfied with Kristie Moore's attention to my problem. Had picked-up a nail in left rear tire - tire had to be replaced. She was very courteous.
- Charles

March 2, 2010,

Good experience - very cordial staff - Matthew is a fine gentleman. All commitments were honored in a timely manner - completely satisfied. Keep up the good work!
- Elmer

March 1, 2010,

I had an awesome experience and my car is running better than ever! Thanks so much!
- Melanie

February 15, 2010,

I was very pleased with the service I received and Am so happy you are open in this area. Great service and thank you to your new service coordinator (cindy?) for her special attention I received from her and the extra time she took to help me. Very please with the service received.
- Brenda

February 4, 2010,

EXCELLENT EXPERIENCE; YOUR PEOPLE ARE TOPS TO INCLUDE CASHIER, PARTS COUNTER PERSONNEL AND SO ON. GUS WAS SUPERB TO WORK WITH.
- Roger

February 3, 2010,

Dear Mr. Cvijanovich,

 I recently stopped into your dealership in Chandler Arizona to look at the Subaru Outback.  A co-worker of mine suggested looking at Subaru because of their reliability and value.  

I am from Wisconsin and am out here visiting family. I would not have thought to look at a Subaru only because I was unfamiliar with your models. I am pleased to tell you that has changed.

 Your Sales Associate, Mr. John Fliss, met my brother and I outside and welcomed us to your facility.  I explained 

to Mr. Fliss how I happened to be at your store and was not looking to purchase an auto at this time. This did not deter John from wanting to spend time with us, and educate us as to the qualities of a Subaru.

I think other sales people may have simply walked away knowing I was from out of state.

 John spent a lot of his time with us explaining everything from "accessories to warranties", and everything in between. 

He even provided us with bottled water and brochures about your models. He is very knowledgeable about the Subaru product and their superiority to other brands of automobiles.

 It is obvious that these qualities of customer service are encouraged in a positive atmosphere not easily found in sales today.

 The only downside to my visit is now I can't decide between the Outback or the Legacy model.

 When the time comes for me to purchase an automobile you can be sure the Subaru will be very high on my list, thanks to the time I spent with John Fliss at your dealership.   

 Regards,

Pat

Hello Mr. Cvijanovich,

 I wanted to send you a note to make you aware of a job well done at your Subaru Superstore of Chandler location.  We can't say enough great things about Salesman John Fliss!

 My husband and I purchased a 2010 Subaru Impreza 2.5i last night and were so overwhelmed by the wonderful and friendly service that John provided.  John is genuine, helpful, friendly, patient and did everything he could to help us make a purchase that would keep us happy for years to come.  My husband is a long-time Subaru fan so the decision to buy a Subaru was easy, but finding a quality dealership that puts the customer first could have been a challenge.  We were lucky to find your dealership!

 John immediately greeted us, got to know us and helped us find a vehicle that suited all of our needs.  While we had a slightly lower-priced deal negotiated with one of your competitors we preferred to work with John and his manager Frank (also wonderful) and give them our business instead.  The difference was in the customer service and professionalism John and Frank provided throughout our experience.

John is truly an asset to your team and we genuinely appreciate all of the time and effort he put into our sale. Just one example of how he went above and beyond: John and my husband are both photography enthusiasts so we were so excited when John took a picture of us with our brand new vehicle once the sale was complete - it's something we'll treasure and a story we'll be sharing with friends and family.

We'll be back soon to finish our transaction (we have a few accessories to be installed on the car) and knowing that you hire exceptional employees such as John, we are confident in your accessories and service departments as well.

We thank you and look forward to doing more business with John in the future!   

All the best,

- Sarah and Thomas

My service experience was "Five Star" from start to finish! Brett was both friendly and professional. He's a credit to Subaru and to your organization! See you next time!
- Marty

01/21/2010,

Last night's service was quick and painless. And I really appreciate the car wash (even though it only lasted until I put it in the garage last night--too much rain today). You guys are great!
- Nancy