Customer Testimonials
Jerry Zack is great! We have been bringing our 2013 model car to him for the last 12 years. He always takes great care of us and our car. He is very professional, extremely knowledgeable, and very friendly. We trust him and his expertise which is why we still bring our high-milage car in for service and repairs at Subaru Superstore of Chandler.
It's August 2026, and I've leased my car since December 2025. Car has been good to me, but getting attention and reasonably fast service for check ups and service to replace a flat tire, was ridiculous! Just for flat tire, they had to keep it overnight! Leaving me with no transportation. I had to Uber it for 3 days, because their SUPER STORE, didnt have any of the tires in stock. Why doesn't a car dealer have the tires available for the cars they sell? But they do have floor mats and doo dads for sale in the SUPER STORE!
... Read More DealerRater - Aug 12, 2026
Jerry Zack is an excellent service advisor and the reason I I continue to have my car serviced at Subaru Superstore
Excellent and efficient service on my car as always! The service provider Jerry Zack is always helpful and informative. It's a great feeling to trust the work your vehicle is receiving!
Two weeks ago, I was in a car accident with my 2022 Subaru Outback. The car performed incredibly well, we were T-boned and it was totaled, but my daughter and I walked away with only minor injuries. That experience made me want another Subaru, so I returned to Chandler Subaru for my third one.
Luciano made the whole process simple and stress-free. I had my heart set on a specific color that sold out right after we looked at it, but he went out of his way to find another one in stock and ready for me. When it came time ... Read More Google - Aug 10, 2026
I’ve been bringing my vehicles to Subaru Superstore for over 15 years, and a huge reason I continue to come back is my service advisor, Jerry Zack. Over the years he has consistently gone above and beyond to make sure my vehicles are properly serviced and that I’m taken care of every step of the way.
He is knowledgeable, honest, dependable, and always takes the time to explain everything clearly. I never feel like I’m just another customer. He genuinely cares about doing the job right and making sure I’m comfortable and confident with the service my ... Read More DealerRater - Aug 10, 2026
Griz and all of the staff were so kind and made the whole experience easy and smooth.
My Service Advisor Jerry Zack is the reason I rate the dealership so high. He is the reason I continue to have service only at Subaru.
Everyone I interacted with at the dealership was very friendly and helpful, far beyond what I've experienced at other dealerships. Having had so many unpleasant experiences with Ford dealerships, I was at times almost dumbfounded by the level of helpful attention I received at Subaru Superstore of Chandler. I wish I would have come here years ago. Great job everyone! And I love my new car, too!
Marcus was so helpful with our car repair. He answers his phone gives good updates and made the whole experience easy. We will use Marcus every time moving forward.
Parts guy Felipe(?) was exceptionally nice. I had him run 3 separate orders on accident as I just wasn’t super sure what I needed but he was pleasant the entire way through. Even got me a box to help me carry stuff out. Very nice guy and incredibly helpful every step of the way.
Last service experience was frustrating. I arranged an appointment days in advance to deal with an electrical problem shutting my ac off if I turn the blower to max. Very specific circumstances to trigger it, and the ac was otherwise working when dropped off.
At drop off I was informed it would be a week before the vehicle could be looked at by a technician. When I asked about a loan vehicle, I was told it might be available after the diagnostic if a part needed to be ordered, but not for the week they would have my vehicle in ... Read More Google - Jul 29, 2026
I’ve brought my Legacy here a few times & have never been disappointed. Staff are awesome! Very knowledgeable & professional…did I say, very kind!!! The service persons are tiered like an expert military organization. Very efficient. My car has always been well taken care of.& I’m glad to support this service center.
Jerry Zack is absolutely outstanding. He provides exceptional customer service. I always know my Subaru is in great hands when I bring it in. He's professional, honest, knowledgeable, and goes above and beyond to make sure everything is taken care of. I highly recommend Jerry to anyone looking for a service advisor they can trust. Five stars all the way!
A very pleasant experience. Not something you would expect from a car dealership. Max not only knew his cars, but he was very specific in answering my questions. The whole process was one that I have truly never been exposed to when buying a car. This will definitely be my “go-to” in the future. Thanks to all the folks involved in the process.
Mark Taylor was so helpful providing information while I was undecided between 2 different models. He insured I was comfortable with all information. Tom Darby made sure I understood all finial documents and processes. Everyone was very welcoming the time I spent there.
We've been with this dealership since 2012 with a solid 5 star rating each and every time we've brought our vehicles in for service. Jerry Zack has been our service advisor since day one. He has an exceptional understanding of all service needs and is very straight forward with addressing our needs and up front about repair costs. His explanations are concise and thorough. I've never had a reason to question his recommendations. Jerry has always been prompt in returning our calls to schedule service. Absolutely dependable 100% of the time. Not one blemish, ever.
Service Advisor, Jerry Zack provides world-class service. He sets real expectations and communicates with us throughout the repair process.
My service advisor is Jerry Zack. He continues to be the primary reason I continue to give Subaru Superstore of Chandler my ongoing and dedicated business. I was recently in for service on Monday, July 20th. As usual, Jerry went above and beyond to provide outstanding service with the utmost professionalism and courtesy. Kudos and thank you Jerry.
I bought by Crosstrek here in 2021, and return for Al maintenance with their service department. Jerry Zack is my go to service provider with as many appointments as possible. He provides excellent customer service and is very informative when it comes to the repairs needed and will suggest which items are the need to dos over what can wait. I do appreciate this!
My daughter bought a car from them and was getting her car serviced. They give you concierge service. She is very happy with them.
They were very welcoming and accommodating to get us the exact car configuration we wanted unlike other dealerships in the Tucson-Phoenix area.
If you live in Arizona and are considering a Subaru this is the place. I drove 2 hours to purchase my car and it was worth it. Our salesperson Jorge was very responsive and offered us a fair deal. Highly recommended!
Thank You Jerry for all the help you've given us. Its always great talking to you, you explain everything clearly making sure we understand so we can make the right decisions for our car
Since 2010 Jerry has been the service advisor for my Subarus and he's the reason I keep coming back. He is honest, caring, and 100% trustworthy.
Bought our car here and get it serviced here -always helpful, punctual and kind. Jerry’s the best!
I have been coming here for the past few years and continue to come back for the quality of their work, great customer service, and a great waiting area where I can get work done!
Max was amazing we came in just to look and now when me and my wife are ready we are 100% coming here to get our next vehicle and work wity him
Went in for a check engine light, Karisa Wright was my service advisor and was a huge help along the way and extremely nice, communicative and informative! My issue was covered by Subaru in the end which of course is always great! They send you a video of your car from underneath and then the engine bay as well and tell you everything about your car and its current state and potent maintenance for the future which is super awesome and puts your mind at ease. Would definitely take my car here for any future Subaru service needs, wouldn’t ... Read More Google - Jul 2, 2026
David was excellent! He communicated clearly throughout the ordering process and was efficient and friendly when we came in from out of town for the purchase. Kevin was also helpful going over the vehicle features. This was a Costco auto buying program sale and we were pleased with the smooth car purchase.
Jerry does a terrific job of explaining everything, communicating throughout the process, and ensuring that the work has been done to both his and my satisfaction. I trust Jerry with my car, and that's not a statement I make lightly. I would wholeheartedly recommend Jerry to friends.
Mark made this a fantastic experience and I highly recommend shopping here!
Jerry has been servicing our Subarus since 2008. My Mom thought the world of him and she insisted he service the car every 3 to 6 months whether it needed it or not. He has always been very helpful with any issues we have had with our Foresters, Legacy’s and now my Ascent.
Absolute satisfaction 100% of the time with the service I receive. Jerry and the team take care of my vehicle as if it was their own. Communicative, thorough, transparent about costs. Will always recommend this dealer and Jerry to any of my fellow Subaru owners.
Jerry has always made me feel welcome! He has always treated me with respect and professionalism. He is very knowledgeable, listens and makes sure to find me an answer to my questions regarding the auto, even if I am not always happy with the answer. He is HONEST and that is much appreciated! He keeps me informed of my upcoming services and an approximate amount they will cost and the time needed for the repair, allowing for me to budget and manage my time approprietly. He customer service is exceptional!! I guess because of his time with Subaru has made ... Read More DealerRater - Jun 28, 2026
If I could give Jerry a 10 star review I would because he deserves it. This is my 3rd Subaru Outback and I think Jerry has been my service writer since my first or second visit. He knows his cars and his customers, and I feel like he is always looking out for my best interest.
I worked with David through the Costco program. He was very knowledgeable patient and efficient. I worked with Tom with the warranty program and he was very understanding on my financial situation and I appreciate that. I will say that when I went to pick my car up the detail team did not have it ready David himself I believe did the best he could detailing my vehicle. Saying they were backed. I saw two detailed persons in the lobby area walking around, getting snacks and visiting. That was disappointing. I felt that my car could’ve been detailed out ... Read More DealerRater - Jun 27, 2026
I appreciate the service department and end up driving over 35minutes from home to go there. The Advisor Jerry Zack is one of the major reasons. I have tried 2 other Subaru dealerships in the Valley and this one had completely work well and does not for ce me to buy anything that can wait until it needs it.
Griz was very helpful and courteous. Gave me a great deal and helped guide me through the process. The dealership is neat, clean and well run. Way to go Subaru
Jerry is the best! He’s always very helpful answering my questions and explains things very thoroughly
I had a great experience buying a new Subaru a couple years ago. Recently, I stopped in so my adult daughter could explore options for her next vehicle. She wasn't ready to buy, but needed a good tour of options. The sales staff was excellent. I liked that this dealership didn't mark up a bunch of nonsense add ones. I also noted that they had several nearly new pre-owned Subarus and not a bunch of auction cars on the lot. Likely good value and high quality when we are ready to buy.
Jerry has been Service Advisor for 14 yr. He has always treated me with respect and professionalism. He pays attention to my needs and provides me all the pertinent information necessary. I know when I leave the dealership I can do so with confidence. Thank you Jerry.. you're the best! Sandi Crandall
I had an excellent experience with the Subaru Superstore of Chandler, and I absolutely love my new Forester Wilderness. I worked with Max Cole, who was incredibly knowledgeable, professional, approachable, and patient. Brandon Witz took me through the finance process and helped me to make informed decisions, and Thomas Darby was very helpful with my follow-up questions. Lastly, I want to give a shoutout to Darren with the Love Encore program. I thoroughly enjoyed my call with him. He was so patient and friendly as he explained the different features of my Forester, and he made me laugh several times. ... Read More Google - Jun 18, 2026
Worked with Sam, Sai and Brandon and was treated great! Fair negotiation, fair trade in price and made the experience super easy.
Very pleased with the selection of new 2026 Subaru Outbacks to drive and select from. We have worked with David Griffin(internet sales) before and find him very knowledgable and easy going to work with. Overall, our car search and buying experience was a very good new car shopping outing over the course of two days of visits to the dealership.
Easy to deal with. Good experience. Honored a quoted price even though the incentives had changed between time of order and time of delivery.
Sales and service have always treated me well. Service is fast and thorough, you defo pay dealership prices but the service and quality are worth it
Great purchase experience, Dave had everything ready and the deal was quick and painless with 0 hassle.
Very attentive to customer needs and concerns. Dave was marvelous in assisting us in the overall purchasing experience.
This dealership always has very helpful and friendly staff. Jerry is especially amazing at taking care of me and my car!
Jerry Zack is the best service advisor. This is why I continue to have my vehicle serviced at Subaru supercenter Chandler.
We worked with Fernando who gave us a great deal, and Darby who stayed late answering our endless questions with great patience and kindness. We did our Love Encore appointment with Darrin and he was FANTASTIC. Explained our new trailseeker to us and the safety features, as well as gave us extra pointers on battery life and charging. What an amazing group at this store and definitely the best car we’ve ever owned. We love the safety features as we’re new parents and how dog friendly Subaru is.
I had a fantastic experience working with David Griffin at Subaru Super Store of Chandler. From the moment I arrived, they were friendly, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs. They took the time to answer all of my questions, explained the process clearly, and never made me feel pressured.
Awesome place and excellent service and my service advisor Jerry is an amazing guy. He told me I needed a couple new filters but he completely understood when I said I could not afford them this time around. If you need anything go see the wonder ful people at Chandler Subaru.
I went in without an appointment because I have gotten a nail in my tire. They were pretty booked but took care of my problem. It took far too long but I was thankful that they would take care of it for me.
Polite. Thorough, No upsell. Did a great job working with third party warranty vendor. Great!
Best experience we’ve ever had buying a new vehicle! Max, our sales associate, was very knowledgeable and knew exactly what we wanted. He went above and beyond to make sure we were happy. Our experience was Amazing! I definitely would recommend Subaru superstore in Chandler! No pressure sales approach of any kind! Ask for Max you will not be disappointed!
Performed recommended service well, as they always do. Can always be relied upon to give that level of service.
Arrival was handled quickly.t I was advised of progress by my service advisor. Service was completed in a timely manner. Friendly and efficient.
Took my car on with concerns and left it for 4 days and only 4 miles difference on the odometer yet i was told i need 12k in repairs including a full transmission. No technitian called me, the service agent did not either. I had to call multiple times to inquire on the status. Not happy with the level of service, and this was out of charater as normally they are rather responsive and call promptly.
Took over 2 hours. Said I needed a new air filter, car only had 4512 miles on it. Service manager checked the air filter and said he thought it was fine. Didn't wash the car after they asked if I wanted a wash. Said it was going to add to much time and they didn't want me to have to wait any longer.
Everything was smooth. Appointment was on time. Video of car was good. Replaced what was needed.
Actual service was good, but took much longer than the 2 hour estimate with no communication/update. Car was not washed. These are the types of things that differentiate between excellence and average service. It makes the difference that would make me consider continued service at the dealership. Why would I pay more at a location that is farther away for service that is the same or lesser quality?
Service Advisor, Makenzie., is very professional and great to work with. Service Technician likewise did great work for a scheduled maintenance. Thanks!
Jason gave .me and my Crosstrek excellent, through service. Always a pleasure coming to your fine service facility.
Tatum was excellent! She kept me updated on the progress..Waiting area was comfortable and staff was pleasant. A good experience overall.
The gentleman I worked with was absolutely amazing, no problems there. What I have a problem with is how overpriced your service department is
Always a good experience, they were a little behind schedule versus normal. I like the video reports
They do good work and I like my service advisor. I hate their appointment system though.
I have been very happy with Subaru Superstore, their service advisors, and the results of their service.
Andrew Norto (salesperson) was extremely helpful, professional, and thorough. He answered all my questions and provided guidance through the whole process. Excellent salesperson. FIVE STARS!!!!!
It was a good experience like always. Very professional, friendly, helpful, trustworthy, services, etc. Nice waiting room with refreshment make easy the wait.
They sell Subarus, duh. Subaru makes great cars. Any dealership that sells Subarus is likely to be a reputable dealership. (On the other hand, I'm skeptical of the trustworthyness of any dealership that sells cars. ;))
Very easy, painless transaction. Jorge was great to work with. Would highly recommend Jorge when looking to buy a car
I came in and used your Express line to get a routine oil change, because the light on the dash should come on stating that was low engine oil. I didn't want to be driving it around with low oil. It was repeatedly said to me because you don't have an appointment I was basically shamed for coming in without an appointment. I received no call at the end of the day like I was told I would get and when I showed up to pick up my car nothing that they did was reviewed with me I ... Read More DealerRater - Jun 1, 2026
Karisa made the day painless and was very thorough. If I need any other work done, I will definitely ask for Karissa. She was caring, knowledgeable, and very helpful.
Been a customer since 2019; always a great experience! I enthusiastically recommend them to others without reservation.
Everyone was very friendly and eager to help. If I had a question, I was able to easily get the answer.
Very impressed with the customer service and work done, especially like the videos of service
Dylin I believe took care of me in the service line and I was very impressed, I'm over 80 and it certainly dealt with many service line employees. This one was very thorough and very friendly and quite patient.
just had a major 30K check and service on my outback. The service department was spot on.
Just routine work and it was handled as expected I have nothing more to say
Everyone I worked with at the dealership was great. No pressure and the transaction was easy and straightforward.
I have always been greated and treated with great respect and service. I like the communication the have via smart phone.
A little pricey but they do have all your Subaru parts for sure..
We used the Costco Auto program. Couldn't have been easier. Thanks Eddie and Porter. Great experience
Completed within promised time frame, received ongoing communication regarding status and findings James is always friendly and professional
Went in for regular 54k mile service but I mentioned a stalling feeling when accelerating rapidly … they listens and investigated … ended up replacing the transmission and giving me a loaner car because approval and install took almost 4 weeks … easy peasy process and they kept me informed along the way.
Excellent, timely service. Kaylee Clayton is top notch in service. She was very clear informative.
I am still waiting for the title for the car. Not sure why it hasn't arrived. I have talked to Chase, Brian at Subaru dealership in Arizona, and DMV in WI. I took a loan and Chase holds the title? I have good credit and planning on doing more business with this dealership in the future. I would appreciate some help in getting this title sent to DMV in Madison. I faxed information to Chase about this situation. I plan on paying off loan early. I have been slow setting up automatic payments but am doing that now, I ... Read More DealerRater - May 30, 2026
Very good Honored discounts and provided additional info i asked for. Good coffee and snacks
Everything was completed to my satisfaction an everyone was very curious and keep my informed. Checkout was quick and easy
Extremely happy with the sales staff - Max Cole was helpful and patient. Love our new Outback.
Unless something major changes, I will never take my vehicles anywhere else! Everyone I work with is wonderful. Sometimes the service takes a little long if it isn’t express, but will deal with it to not get screwed over on pricing like other shops!
Did a walk in with our Subaru Outback, they were very helpful and we are happy with the service.
Always great service. Staff is helpful, polite, attentive, and the mechanics keep our Subarus running like forever.
