Customer Testimonials
Jerry always provides exceptional customer service. His friendly attitude, professionalism, patience, and willingness to help is greatly appreciated! He made the entire experience, pleasant and stress-free. It’s refreshing to work with someone who genuinely cares about their customers and takes pride in what they do.
Bought a car. What more can I say.
The automated system when you call is extremely unhelpful and unreliable, and when you try to get a real person it just hangs up. I've called 5 time to try and get an issue fixed with my car and have been hung up on every single time.
People are friendly and inviting Service completed in a timely manner. Nice to have cold water. Plenty of seating
This was the best car buying experience we have ever had. Griz was knowledgeable and personable. We would definitely recommend Griz and Subaru Superstore of Chandler.
⭐ 1 Star — Very Disappointing and Misleading
I’m giving this location one star because their website advertises an express oil change service with “no appointment necessary.” Based on that information, I got up early and arrived expecting a reasonably quick oil change.
When I arrived, there was only one vehicle ahead of me, yet I was told the wait would be approximately eight hours because most customers schedule appointments.
What makes this even more frustrating is that I actually tried to schedule an appointment beforehand, but an express oil change wasn’t even an available option on their website.
If appointments ... Read More Google - Nov 7, 2026
I depend on them to keep my Crosstrek in great shape. They are always respectful and efficient. Gerald was very helpful and kept me informed
This car dealer is the best. I have bought two cars from them. My service advisor is the best. Always takes good care of my car and me
Absolutely best experience ive had working with a dealership before. I was late for my appointment and they still kept my appointment and took my vehicle in for inspection. They gave me a great deal on the repairs and set of new tires for my wife's vehicle. I will be returning to have them continue servicing my Subaru. I would like also say thank you so much to my Express Avidsor Xavier Horvath. He made my expirence amazing and he worked with me in getting everything done for an affordable price. I will be making him my new go ... Read More Google - Nov 5, 2026
It was time to replace my Subaru, and I was dreading the typical high-pressure car dealer experience. My experience at Subaru Superstore was the complete opposite — a pleasure from start to finish. Everything was relaxed: no pressure, no bloated add-ons being pushed, a helpful staff, and a fair trade-in offer with transparent pricing that got me exactly the car I wanted. Special thanks to Parker, Rob, and Tom — and thanks to all at the dealership!
No pressure sales agent, and excellent to work with. I wll refer others to him.
Gerry Zack does a fantastic job answering my questions and taking care of business promptly.
Jerry Zack is very professional and accommodating, and he goes above and beyond customer satisfaction. I highly recommend.
David was very knowledgeable about the vehicle we were interested in, providing an overall great experience. He gave us the information we needed to make the right decision on the vehicle based on our conversation. We are very happy with our new vehicle and happy with the excellent service we received from David and the rest of the staff. The facility is amazing as well as the welcoming staff!
I bought my Crosstrek new from this dealership back in 2023 and have been going here for regular maintenance ever since. The car buying process was quick and smooth but the real highlight is the service team. They’re really looking out to make sure your vehicle is in good shape, but also that you’re not spending more than you need to on maintenance. They even showed me how to change my own air filters. I’ve never been upsold by the service team unless it’s something I clearly need, and even then they will show pictures or videos ... Read More Google - Oct 31, 2026
I've been bringing my Subarus to Jerry Zack for over 15 years, and I honestly wouldn't go anywhere else! Jerry has consistently taken exceptional care of my Foresters, and the level of service and attention he provides is second to none. The entire service team is friendly, professional, and always makes the experience easy and enjoyable. I'm always happy with the service I receive and have complete confidence knowing my vehicle is in such good hands. Highly recommend Jerry and the entire Subaru service team!
Your AI phone systems is all screwed up!! You can't even get to speak to a person. I've been put on hold and then disconnected four times, just trying to reach a live person in service.
This is my first time going to a dealership for service. Everyone was super nice, welcoming and accommodating. I accidentally pulled int Honda first. The people their perfectly understood and helped me understand where to go. Eduardo had great customer service and answered all questions quickly. I am fairly intimidated by dealerships so this was a great first experience.
It's a lovely dealership and they have an accessible ramp outside as well as accessible entrance. When you come in, the dealership is nice and spacious. The salespeople are not pushy here which was very refreshing. The front desk person was also very welcoming. Everyone was helpful with my questions and they made me feel welcome. When I needed quotes, they provided transparent, no-haggling quotes that were straightforward to read. They have beautiful cars too here.
Amazing experience with Mark Taylor and Sai. They made the car buying experience so easy. Highly recommended for anyone who wants to buy a new or used Suburu.
Super helpful and great customer service and love that I can bring my dog.
I recently visited Subaru Superstore of Chandler for routine maintenance of my Outback and once again was given superior service. Jerry Zack has consistently over the years provided service above and beyond what is expected. He sets the standard for professionalism in his role as Service Advisor. As a female customer, it is incredibly refreshing to work with someone who communicates with total transparency and mutual respect. Thank you to all involved for always taking such great care of me and my vehicle!
Eduardo has been my service advisor for a couple years now and he deserves a shout out (probably a raise too). He’s always transparent, quick on updates, and is extremely thorough. It’s always easy working with him and he goes out of his way to find solutions and reduce any headaches of having your car in the shop.
Easy service and great staff
I've been coming to Subaru Superstore for 15 years. Jerry Zack has been my service advisor for that long. Jerry is top notch! He always explains what is needed and what is not needed. He follows up during the day when you leave your car and keeps you updated when you wait for it.Jerry is a credit to your company because you don't see service advisors that care anymore. He deserves to be recognized and commended for his work.
Super Team! Jerry Zack was extremely professional and helpful. Feel COMPLETELY confident that my SUBEE II has been in good hands! 🙂
I have been going to Subaru of Chandler for the past 3 years since we moved to Arizona and I am very pleased with all the work done from an oil change to more complicated issues. I have dealt with Damien Humbert and Gerald Zack, both advisors excellent, very thorough and professional. I highly recommend Chandler Subaru. Top notch service.
The service on my vehicle was completed timely. The service rep (Gerald Zack) was thorough in explaining what service should be considered and what service should be considered at a later date. I purchased my vehicle through a broker rather than at this dealership, because I watched other customers who entered the dealership after me be offered assistance.
My Partner and I worked with Alex this week to get us a new vehicle. Mine finally reached a point of no return and it was time to get it all sorted out. Alex was very professional, not pushy at all (which we loved) and helped us out even when it took a couple days for us to sort out finances. He was sweet, kind, and really listened to our needs and wants. I walked out with a decent used car, and I feel like we are getting the best of our deal. I really appreciated Alex listening and realizing ... Read More DealerRater - Oct 17, 2026
Service is amazing. My advisor Jerry Zachary always takes great care of me and my car. Been going there for 20 years
Family and teacher friendly. Incredibly philanthropic. Friendly and knowledgeable staff team. Their service department especially Jerry Zack, is truly the reason why we stay
A friendly and efficient place to buy a car. Service department is good too.
Always great service at this dealership. Honest information with every visit. Jerry Zack is always friendly and informative in our interactions.
I brought the car in for a check engine light. Based on what I’d read online I expected it might just need a software update, but it ultimately required something else, which the team handled under warranty. More importantly, while the car was there they spent a lot of time helping me track down a lingering noisy suspension problem that only shows up under very specific conditions. Eduardo and the service team thoroughly diagnosed it, kept me updated the whole time, and clearly explained the path forward so I knew exactly what to do next.
I used to tease ... Read More Google - Oct 12, 2026
Living in Phoenix, having your AC go out is something you need to get fixed immediately! I came into Subaru Superstore of Chandler, and even though they were extremely busy, I felt genuinely taken care of from the start.
Jerry in service was amazing and has the patience of a saint. I’m a ride-or-die Subaru fan, and he graciously listened to me go on and on about how much I love the brand. He was so kind, had a great sense of humor, and kept the best attitude throughout the whole process. While the repair took some time, he ... Read More Google - Oct 10, 2026
Highly recommend the service department at Subaru Superstore of Chandler! I’ve been a loyal customer here for 7 years, and Jerry Zack has been my service advisor almost the entire time. He is honest, fair, and trustworthy with his recommendations. I just sent a friend his way, and honestly, the relationship and trust built with Jerry is a primary reason I will look to buy my next vehicle here.
My interaction with David was extremely professional throughout the buying process. The organization made the experience less stressful and frustrating than the typical car buying event. Pricing was clear, fair and held no surprises. The "delivery" process was helpful and thorough (thanks, Darrin).
Jerry has been my service advisor for years, In fact, I only bought a 2nd Subaru (a few yrs ago) if he was my designated advisor. Jerry is a real professional: he knows his stuff, is able to explain mechanical issues in an understandable way, and works well with people. It is a pleasure to work with Jerry - along with a deep, clear understanding of the car's service needs, he has a wry sense of humor that helps one get through it all. As I've told friends: I trust my car service guy, Jerry - imagine that!!! ... Read More DealerRater - Oct 7, 2026
I have been doing business with this dealership for over 10 years. Jerry Zach has been my advisor the whole time. I feel like I have always been treated fairly and as a human, not just a potential sale. Jerry is an excellent representative for the dealership and is a large part of why I keep coming back. Most importantly, I like him and that leads to trust which leads to loyalty. And of course, he always makes sure the job is done properly.
Great experience at the Subaru Superstore. No high pressure sales, Griz was great to work with, broke down the numbers for us and answered all of our questions. Darby in finance was thorough and didn't confuse us with options. Finally, Darren was awesome with the vehicle orientation.
The store is wonderful, Dave Griffin was absolutely wonderful to work with. We received a great offer on our trade and a great offer on our new Outback Wilderness. Super experience made possible by great people, including the finance manager. Highly recommended!
Jerry Zack has been my advisor for many years. He is honest and dependable and always keeps me informed of what is happening with my vehicles. Best service advisor I have ever had in over 50 years of owning vehicles!!!
Receptions is short tempered and rude.
Jerry has been my service advisor for few years. He is honest and provides advice and recommendation about findings in order for you to make a decision. I highly recommend having him as your advisor.
Jerry was great and I would highly recommend The dealer is always clean and plenty of snacks and coffee. .
Jerry Zach is an exceptional service advisor. He is honest and trustworthy. I come to Chandler for the expertise and care he provides for my auto. Jerry deserves a lot of recognition for job well done!
The team that works here is always phenomenal. Great communication and very friendly. I always bring my dog with me when getting maintenance done and they absolutely spoil him with affection and snacks.
Jerry has been helping me get my car serviced for over 10 years and I would never trust anyone else. He has always been honest and upfront with me about what my car really needs and how to make the most of my money. He is kind, knowledgeable, and reliable to work with. I highly recommend Jerry and never expected to keep going to the dealership for my service this long after owning my car, but I would never go anywhere else because of the support I have always received from Jerry.
Terrific guy to deal with also the Dealership also Excellent. I will be using them for a long time
Jerry Zach is the servicevisor extraordinaire would highly recommend seeing him Very attentive and excellent service.
From the moment I entered the show room I was greeted by friendly sales reps. Alex Sanchez my sales person answered every question I had and even brought in Sai to help with my decision as to what car would suit me best. And going the extra mile, Johnny put me in contact with the Chevy dealer nearby to help me turn in my leased vehicle so I could proceed with my purchase. Also Grant did a very thorough tutorial on my new cross trek. Every one I dealt with did an excellent job and I got the immediate feeling ... Read More Google - Sep 16, 2026
You proved beyond any doubt that buying a car from you is a safe transaction. The entire staff has one objective, customer satisfaction. It is a bit of a drive from Tucson but proved worth it for me.
This is our fourth purchase of a Subaru since 2016. David "Griz" was great to work with. His no-nonsense and laid back demeanor let us know we were making our decision without any pressure. Brandon was great in helping us complete the deal with the financing and explaining the various extras. Again, no pressure to buy anything extra, but we felt well educated about those we did chose to add.
Our reason for coming back to the Subaru Superstore of Chandler is due to our previous experiences with the great sales people and the continuation of that great service ... Read More DealerRater - Sep 13, 2026
Called service and they said diagnostics require the vehicle to be with them a week (!!) before they start. Dude also wouldn't let me ask any questions and ignored most of the ones I asked.
Great experience using Costco Auto Program to purchase Subaru Forester Premium Hybrid!! Griz as well as others were very helpful and customer friendly. The whole process was quick and easy.
Let me preface this review with the fact I have owned Subarus for 10+ years now.
I have been to Chandler Subaru (this location), Camelback Subaru, and Peoria Subaru over the years for various concerns/repairs/part purchases. The Subaru Superstore of Chandler has, by far, consistently been the best dealership to work with.
From something as simple as buying parts from their parts department, to towing my wife’s Subaru here, after what we thought at the time was a catastrophic failure of her CVT system.
I’ve been taking both my 2023 WRX and my wife’s 2020 Impreza to this ... Read More Google - Sep 10, 2026
We were treated fairly and our satisfied with our Crosstrak purchase
We have bought 4 cars from them and they are really easy to work with.
Great dealership to do business with. No pressure whatsoever and everyone was so Helpful! David was terrific to work with One phone call he sent me over pricing which never changed. Made an appointment to go in and that was pretty much it.
Its amazing there service
I had a wonderful experience servicing my car today. My advisor was Jerry Zack, he made it easy, smooth and stress free from start to finish. Very professional, friendly and helpful. I definitely would recommend Jerry to anyone looking for excellent service and a great experience!!
I’m on my third Subaru and the service just keeps getting better. Jerry always makes time to layout the service plan, sets realistic timelines and never pushes unnecessary services. Highly recommend Subaru Superstore and their service department but if you want the best service ask for Jerry!
Friendly and accommodating. Each individual we spoke to was knowledgeable and helpful, which made the purchasing process as painless as possible.
Both David Griffin (sales) and Thomas Darby (finance) were very personable, transparent, and trustworthy. I actually enjoyed the purchase process, something I never expected to say about a salesperson, dealership, or vehicle purchase.
Even after buying multiple vehicles from this location, they still treat you like nothing. Service department is by far the worst to help someone. Thanks for not willing to help us Jim. *Update: Another Subaru dealership found damage to our vehicle due to this service department. $1,400 worth of damage. This dealership failed to care about their actions and said you’re “better off going somewhere else”. Anyone looking to be a customer, I would highly recommend looking to another Subaru Dealership.
I received excellent service from Eduardo in the service department. At many dealerships, salespeople are great at selling but the after-sales service is poor; that wasn't the case here. I went in for routine service and a minor software issue; Eduardo treated me excellently and explained every detail. I would buy another Subaru simply because of the great treatment I received from him—though I can't say the same for Subaru of America's customer service.
I bought a brand new 2026 Subaru Outback that I absolutely love, but had consistent issues with the bluetooth pairing. It would randomly stop with the system stating "Connection Interrupted" then a few moments later "Device disconnected" and I would have to pull over to reset and connect again. I almost got into an accident when driving in LA when it went out and I needed directions and was trying to repair my device. There were trips that it would happen several times in a few minutes. This has been witness by every member of my family ... Read More Google - Aug 25, 2026
Jerry Zack in service has always been an incredible help. He has been my service manager for 12 years!
David Griffin was wonderful. He made this the best experience ever in buying a vehicle. He was personable, patient and knowledgeable. He kept me appraised of the process constantly. The gentleman with Love Encore was absolutely wonderful. He was very knowledgeable, patient and thorough. Thanks for your service!
All employees were very kind and helpful. Checking out took a little longer than expected but they were busy so understand having to wait.
Emily was so helpful with my wife Martha today. Subaru of Chandler has always helped us so professionally from the time we bought her Forester to any issues that have come up. I really appreciate Emily and everyone else at the dealership.
Gerald Zack an outstanding customer service ,always on time ,keeps you updated as service is being performed
It was great dealing with David Griffin at the Subaru Superstore of Chandler today. He made the car buying experience smooth and hassle free. He’s very knowledgeable about the cars and a friendly, personable, and professional salesman. It was a pleasure to purchase the car from him and I won’t hesitate to do so again when I’m ready for my next car.
Jerry Zack in service is the best. Always honest and straightforward with what’s going on with my car.
Jerry Zack is the best! I've been bringing my Subaru to him for years and trust his recommendations and judgement. He always prioritizes any service recommendations so I can make informed decisions and space out repairs, if needed. He is a determining factor in continuing to bring my Subaru to Chandler Subaru Superstore for service.
Went here with my family to look at some cars and trade me car. When Jack the manager of this location went to test drive me car he ended up backing the set so far back that my infant car seat that was behind got damaged. I didn’t notice this until we were about to leave the dealer. Was I saw I went to let them know, and he was mad that I said something to them about it, he came and looked at it pulling it apart even more. Making it completely unusable now, no sorry no nothing ... Read More Google - Aug 16, 2026
We walked into Subaru Superstore of Chandler fully prepared to purchase a new Forester. We had been looking for several months and were waiting for a good financing offer. We weren't concerned about monthly payment; we wanted to discuss the purchase price and understand the out-the-door cost.
We were assisted by Siamak Ansari. The initial number he gave us was higher than what we proposed, which was expected and something we were prepared to negotiate. The problem started when we asked him to explain the additional dealer fees and add-ons. Instead of simply explaining them, he became defensive and ... Read More Google - Aug 16, 2026
We walked into Subaru Superstore of Chandler fully prepared to purchase a new Forester. We had been looking for several months and were specifically waiting for a good financing offer. We weren't concerned about negotiating a monthly payment; we wanted to discuss the actual purchase price and understand the out-the-door cost.
We were assisted by Siamak Ansari. The initial number he gave us was higher than what we proposed, which was completely expected and something we were prepared to negotiate. The problem started when we asked him to explain the additional dealer fees and add-ons. Instead of simply explaining ... Read More DealerRater - Aug 16, 2026
Jerry Zack is great! We have been bringing our 2013 model car to him for the last 12 years. He always takes great care of us and our car. He is very professional, extremely knowledgeable, and very friendly. We trust him and his expertise which is why we still bring our high-milage car in for service and repairs at Subaru Superstore of Chandler.
It's August 2026, and I've leased my car since December 2025. Car has been good to me, but getting attention and reasonably fast service for check ups and service to replace a flat tire, was ridiculous! Just for flat tire, they had to keep it overnight! Leaving me with no transportation. I had to Uber it for 3 days, because their SUPER STORE, didnt have any of the tires in stock. Why doesn't a car dealer have the tires available for the cars they sell? But they do have floor mats and doo dads for sale in the SUPER STORE!
... Read More DealerRater - Aug 12, 2026
Jerry Zack is an excellent service advisor and the reason I I continue to have my car serviced at Subaru Superstore
Excellent and efficient service on my car as always! The service provider Jerry Zack is always helpful and informative. It's a great feeling to trust the work your vehicle is receiving!
Two weeks ago, I was in a car accident with my 2022 Subaru Outback. The car performed incredibly well, we were T-boned and it was totaled, but my daughter and I walked away with only minor injuries. That experience made me want another Subaru, so I returned to Chandler Subaru for my third one.
Luciano made the whole process simple and stress-free. I had my heart set on a specific color that sold out right after we looked at it, but he went out of his way to find another one in stock and ready for me. When it came time ... Read More Google - Aug 10, 2026
I’ve been bringing my vehicles to Subaru Superstore for over 15 years, and a huge reason I continue to come back is my service advisor, Jerry Zack. Over the years he has consistently gone above and beyond to make sure my vehicles are properly serviced and that I’m taken care of every step of the way.
He is knowledgeable, honest, dependable, and always takes the time to explain everything clearly. I never feel like I’m just another customer. He genuinely cares about doing the job right and making sure I’m comfortable and confident with the service my ... Read More DealerRater - Aug 10, 2026
Robert Bullard is the reason I won't buy another Subaru ever again and I own 3 ...Very poor customer service very demeaning and rude. Horrible example
Griz and all of the staff were so kind and made the whole experience easy and smooth.
My Service Advisor Jerry Zack is the reason I rate the dealership so high. He is the reason I continue to have service only at Subaru.
Everyone I interacted with at the dealership was very friendly and helpful, far beyond what I've experienced at other dealerships. Having had so many unpleasant experiences with Ford dealerships, I was at times almost dumbfounded by the level of helpful attention I received at Subaru Superstore of Chandler. I wish I would have come here years ago. Great job everyone! And I love my new car, too!
Marcus was so helpful with our car repair. He answers his phone gives good updates and made the whole experience easy. We will use Marcus every time moving forward.
Parts guy Felipe(?) was exceptionally nice. I had him run 3 separate orders on accident as I just wasn’t super sure what I needed but he was pleasant the entire way through. Even got me a box to help me carry stuff out. Very nice guy and incredibly helpful every step of the way.
Last service experience was frustrating. I arranged an appointment days in advance to deal with an electrical problem shutting my ac off if I turn the blower to max. Very specific circumstances to trigger it, and the ac was otherwise working when dropped off.
At drop off I was informed it would be a week before the vehicle could be looked at by a technician. When I asked about a loan vehicle, I was told it might be available after the diagnostic if a part needed to be ordered, but not for the week they would have my vehicle in ... Read More Google - Jul 29, 2026
I’ve brought my Legacy here a few times & have never been disappointed. Staff are awesome! Very knowledgeable & professional…did I say, very kind!!! The service persons are tiered like an expert military organization. Very efficient. My car has always been well taken care of.& I’m glad to support this service center.
I went here as this is my new local dealer... All I can say is this doesn't do the Subaru brand any justice.
I went in for a filter for my current outback and also wanted to drive a new Crosstrek base. The sales person (an older gentleman) didn't seam interested in helping me. He just sat there... Its unfortunate as I plan to make a purchase by the end of the year. Would not recommend this dealership... They don't want your money.
The only reason I gave them 2 starts is because parts was helpful. However they ... Read More Google - Jul 28, 2026
